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Expansion & Client Pledge
Client Pledge

Expansion & Client Pledge

Torque Law, York’s award-winning boutique employment law firm, continues to grow in size and confidence as it recently celebrated the arrival of its seventh team member. 

Founding partners, Tiggy Clifford and Emma Whiting, set out to create a highly agile workplace that would appeal to experienced practitioners wanting to achieve a better blend between work and homelife.  Having more than tripled in size over three years, the firm has become a destination of choice for working mothers wanting to fulfil their career ambitions.  Emma Cousins, consultant solicitor who joined team Torque from Addleshaw Goddard in Leeds, comments “being a mum of three children can be quite challenging, as you can imagine, but I always knew I wanted to return to practising law at some point. The time commitment most law firms expect from solicitors was not going to work for me and my family but working with Torque Law allows me the chance to achieve that usually elusive work / life balance, while still working with exceptional clients”.  The firm’s newest recruit, Susan Burnett, joined the administration team as a Practice Administrator, and works flexibly alongside two other part-time members of staff.

Integral to the firm’s success and growth ambitions is its impressive client roster and unwavering commitment to fantastic client service, all the time.  Not content to rest on their laurels, the firm has taken the bold step of issuing a pledge to their clients regarding the delivery of their services.  Tiggy states “we wanted to make it clear to our clients that we see ourselves as an extension of their business and, like we do with our own firm, we try to foresee any bumps in the road before they occur”.  The pledge has been distributed to nearly 70 clients. 

In a complimentary initiative, Tiggy and Emma have also established a Client Club, membership of which is reserved for their most valued and long-standing employer clients. Benefits of the Club include access to their invitation-only Client Club events, the first of which is due to take place on 3 July 2019 at Middlethorpe Hall, York.   Emma commented “Our brand of employment law is centred on fostering long term relationships.  We focus on understanding our clients’ businesses, inside and out.  Our Client Club offers us a brilliant platform to be able to hone in on the individual nuances which make each business unique and tailor our services and advice accordingly”.

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We make our clients’ lives easier by:Listening to what our clients want to achieve and putting ourselves in their shoes to build long-term relationships;Delivering quality advice without any nasty surprises on fees; andUsing our deep understanding of employment law and tactical nous to prevent employment issues from becoming an unwelcome distraction“First class from start to finish.” Mitchell Orchant, Managing Director C.gars Ltd

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